Products Damaged, Shipped in Error, or Not Received
- Products are free of damage and breakage when your order is shipped from our warehouses. Although Libanais Sweets products are packaged very carefully, damages may occur in transit or products may not reach their final destination. Please contact Libanais Sweets if you receive a damaged or broken product, or if you have not received your order. You will be asked to provide proof by photo to firstname.lastname@example.org along with your order number attached, via email.
- Make sure to save all contents, including packaging, for UPS to investigate on any damaged order. Libanais Sweets will then submit a claim to the carrier for their investigation. Replacement items will be shipped immediately.
Unopened merchandise may be returned within 5 days of receipt. Return shipping charges will be the customer’s responsibility. Original shipping charges will not be refunded.